There is a capability to get help with your computer (PC or MAC) while you sit in front of it (if you can connect to the Internet). Your computer can be remotely controlled while you watch your screen and talk with the person giving you the help. You should call this website administrator for the help. You will need to download and run a program on your computer which will permit the remote control. The remote control cannot happen until the program is running AND you provide an ID and password it creates to the administrator.
If you are using a PC, click on this link to download and run the PC help program.
If you are using a MAC, click on this link to download and run the MAC help program.
Call your website administrator to request assistance.